Total IT support
Our service desk is manned by experienced engineers who can resolve many of your IT problems remotely. We also continually monitor your systems and servers to ensure that everything is working as it should and to identify issues before they affect your users.
If a problem cannot be resolved remotely, our engineers can be called out to your office. When you sign up to our support service, we will agree with you a service level agreement (SLA), including appropriate response times for callouts. A typical SLA will include a response time for business critical or emergency issues, and for standard callouts.
We also carry out regular routine site visits (RSVs) at a time agreed with you. During these visits we will check your systems, perform any necessary preventative maintenance and attend to any concerns your users might have.
Keeping you up to date with our work is an important part of ITD's support service. You will have a named Account Manager who will conduct regular account management meetings at time that suits you. We will provide management information and summaries of technical information. This is also a great chance for you to let us know how we're doing and make sure we're meeting all of your requirements.
Our service desk is manned by experienced engineers who can resolve many of your IT problems remotely. We also continually monitor your systems and servers to ensure that everything is working as it should and to identify issues before they affect your users.
If a problem cannot be resolved remotely, our engineers can be called out to your office. When you sign up to our support service, we will agree with you a service level agreement (SLA), including appropriate response times for callouts. A typical SLA will include a response time for business critical or emergency issues, and for standard callouts.
We also carry out regular routine site visits (RSVs) at a time agreed with you. During these visits we will check your systems, perform any necessary preventative maintenance and attend to any concerns your users might have.
Keeping you up to date with our work is an important part of ITD's support service. You will have a named Account Manager who will conduct regular account management meetings at time that suits you. We will provide management information and summaries of technical information. This is also a great chance for you to let us know how we're doing and make sure we're meeting all of your requirements.
Address:
8 Laurence Pountney Hill,
EC4R 0BE
8 Laurence Pountney Hill,
EC4R 0BE
Call: 0207 648 4940
Email: [email protected]
Email: [email protected]
