� WHAT DO OUR CLIENTS THINK

From the very start we have had clients who are very happy with the work we have done and still do for them.

Some of them have been kind enough to send us letters which express how we have helped their company save time and money.

We thought you might like to read some of them...

• On our maintenance
• On our upgrade service
• On our IT support
• On our IT department membership

� Radio Free Europe

�Our company signed a Technical and Maintenance Support Contract with IT Department UK four years ago and we have been enjoying the benefits of their service ever since.

Finding a suitable Computer Maintenance Company can be a very difficult task, especially for those who are not particularly familiar with IT terms. All IT Department UK representatives are very much aware of this and they make us feel comfortable dealing with complex computer issues.

The service they provide is extremely efficient, quick and reliable. The computer technicians and experts are helpful and highly trained. It is very reassuring to know that they are always available; all our urgent problems have been dealt with immediately.

I strongly recommend their services and am very happy to give more information about our experience as an IT Department UK client.�

Monika Baker
Office Manager

� Hamilton Frazer Insurance

�Since starting our business six years ago we have seen it grow at a tremendous rate. It has always been our belief that to provide the most efficient and cost effective service we should make use of the best technology available. Whilst we spent a lot of time and effort ensuring that our equipment was the most up to date available we had always scrimped on IT support. We were dealing with local "one man band" type organizations and, as out business expanded we felt that they were just not keeping up with our requirements or helping us to plan for future development.

The turning point came for us when we emailed a word document to one of our largest clients which contained the Melissa virus (which had got past our basic virus checking software). But for the strong relationship that we had with our client and more importantly, their firewall, this could have had disastrous results.

At a meeting with the client shortly afterwards we got on to the subject of IT support and how unhappy we were with our current suppliers. They recommended that we speak to their people, IT Department as the service that they had received was excellent. At first we were reluctant to do so fearing that the costs would be prohibitive, but after our first meeting we were staggered by what we saw and heard. After a quick "Health check" of our equipment recommendations were made on what, if any, changes we should consider to get the best from our systems.

From that first meeting we have experienced a level of service, which has continued to exceed our expectations. With IT Department we have found an efficient, prompt and courteous business partner who has taken a real interest in our business and who has strived to not only provide support when we need it, but also to guide us with the future development of our IT requirements.

With regular visits to our site and preventative maintenance we have experienced only one major problem since taking our contract out, not a statement that we could have made previously! On that occasion the initial telephone support was not able to resolve the problem and a technician was on-site with us the very next morning to resolve the problem.�

Mike Glanville
Director

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� Capital Mortgages

�For anyone whose business relies heavily on the smooth running of their computers systems but has a very limited knowledge of their functionality � IT issues can pose quite a headache.

This was the unenviable position we found ourselves in when we relocated and expanded offices last year. With the demand for ever more efficient service standards and the constant need to present accurate data, it became obvious very early on that we needed a good support system to be in place in case anything went wrong. We also needed to ensure that we would be kept up to date with any new developments that may effect the way we or the client may wish to conduct business.

My specification when looking for the company to support our system was compiled of the following criteria:

• I wanted them to take time to understand our specific requirements
• Be available to help with the training and development of staff
• Use English and not computer jargon
• Be prompt and reliable in their response time
• Be reasonably priced
• Be proactive in the development of the company

I have found that the service we receive from the IT Department UK to be all of the above and more.�

Deborah White
Director

� Hofman Offshore

�Prior to IT Department UK becoming our IT specialist we were experiencing considerable problems with our systems continually jamming and crashing out of programs to the extent of several times per day.

We called in IT Department UK and within a couple of days they had identified our problems and started to rectify the faults. Since then life has been heaven as we no longer have regular crash outs.

Any problems we initially had were readily dealt with by phone and the way they have set up the system we have peace of mind knowing that they are regularly monitoring our system.

We cannot speak too highly of the way we have been treated, the professionalism of IT Department UK�s personnel and have no hesitation in recommending the team.�

Neil Kidd
Owner

These are just a few of our many satisfied customers. CLICK HERE to find out why they think so highly of us and why our range of services could be the IT maintenance solution for you