� REGULAR MONTHLY VISIT

Once or twice a month, depending on the size of your system, one of our dedicated team of engineers will visit you onsite. He will investigate what problems and errors have occurred that month on your server and workstations.

Minor corrections are made there and then. This will avoid problems escalating. If anything more critical is identified this will be discussed immediately and suggestions made as how best to resolve it.

One of the engineers� first tasks when he comes on site is to test your company's data has been successfully backed up. This is done with a �test restore� (restoring a small section of data from the backup tape on to the system). If you do accidentally delete any files or are unfortunate enough to have a fire or theft your data can be restored within hours. This is only possible if the backup has been successful. This is not always guaranteed by checking the backup files. That is why our constant monitoring of you backup system is so valuable.