Your PC network needs to be maintained regularly in order to keep it running
as smooth as possible. That is why we have set up an IT Department that
small and medium companies can use for all their computer support needs.
Here is a summary of the six ways we can help you look after your PC
network
1. A regular
monthly visit to keep your system reliable
Once a month one of our dedicated team of engineers will visit you onsite.
He will investigate what problems and errors have occurred that month
to your network.
Minor corrections are made free of charge there and then. This will
avoid problems escalating. If anything more critical is identified this
will be discussed immediately and suggestions made as to how best to resolve
it.
2. Prevention
is better than cure
Three weeks in every month our engineers will check your network remotely
to ensure no problems are developing. 9 times out 10 they can identify,
fix and leave your network in perfect operating order by maintaining your
system from our head office in London.
3. Emergency
response for all your major IT problems
Frankly, this level of regular maintenance eliminates a large proportion
of potential problems your network can suffer with. But it can never eliminate
them all.
The chances of your system developing any major problem are dramatically
reduced when you subscribe to our regular maintenance programme. But,
should any major problem occur we can immediately respond in two ways
- For a Level 1 emergency (i.e. a complete
system crash) we will come to your site within two hours of your call.
(Our engineers travel by motorbike and often reach clients faster than
two hours)
- With a Level 2 emergency (ie software
failure) we can access your network via VNC remote control software.
Remarkably, in the majority of cases an emergency problem can be solved
remotely without our engineers ever having to visit your site. This
is one of the reasons we are able to offer high level maintenance and
problem solving, deal with it rapidly and efficiently and save our clients
considerable IT maintenance costs.
4. Solve your
IT problems without the expense of calling out an engineer
We can solve many minor technical problems or difficulties over the phone.
You will be given an inclusive number of hours that you can call our engineers.
The best part about this service is that it is calculated on a minute-by-minute
basis. Giving you the opportunity to solve your problem before asking
us to come out on an emergency call out.
This service is only available to you as a contract member of the IT
Department UK .
Miss Becky Vincent from Environmental Governance
had this to say about our engineers problem solving abilities “The
flexibility and quick response time with which you approach any problem
we may have has been extremely valuable. Your personal and friendly service
is so encouraging and reassuring.”
Click here to find out what our
clients have to say about us.
5. Over ten years
of industry knowledge and skill at the other end of a phone
The service that is most difficult to explain and the one our customers
welcome the most is the advice we give during any technical discussion
we may have with you.
It ranges from which server to buy, what backup software is most reliable,
which hardware will aid the company in doing business, to how to avoid
‘Hackers’, why a company policy on computer do’s and don’ts
is a good idea or how to avoid problems when changing your internet provider
This advice is given during the day-to-day contact we have with you,
on the phone or on site. It allows you to budget and plan the continual
development of your computer systems. Ultimately it gives you someone
to discuss any plans you might have for upgrading or improving your system.
Helping you to make a cost effective and informed decision.
6. Critical:
The safe guarding of your private company data
While the majority of viruses are relatively harmless there are what
are known as “wild” ones. These can cause untold and irreversible
damage to your network system. Not only can they stop your staff from
working - even worse, they can permanently corrupt your companies' data.
Waiting for your regular monthly virus update does not provide the daily
protection that is critical if you absolutely cannot afford to have your
data corrupted. It simply is not good enough for those businesses that
would lose money or clients if their companies' data contained viruses.
Not only your own company's database is at risk - accidentally passing
on an unidentified virus to one of your clients is frankly irresponsible
and highly damaging to your client and to your reputation. If you decide
virus protection is essential choose the Gold membership option. This
option provides you with daily updated virus protection, if you have an
Internet connection and gateway, we can update your virus library daily.
Just as important, our engineers can check that your daily system backup
has actually been successful. If anything is amiss with your backup for
any reason our check will enable us to alert you immediately. Please note:
this service is dependent on which back up system you use.
CLICK HERE If
this is the kind of support you would like in your company and you would
like a quote for membership
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